Customer Service Excellence

Organisations that dedicate themselves to working hard at giving their customers superior service produce better financial results, grow faster, are able to charge more for their basic products and are more profitable than organisations that work hard to give their customers as little as possible.

Successful service orientated organisations also have lower marketing costs, fewer disgruntled customers and more repeat business – customers who ‘vote with their feet’. On top of that, businesses with a focus on customer excellence usually have lower employee turnover and reports of absenteeism with higher levels of morale and job satisfaction.

We work directly with your employees and using a structured service-focused training program we’ll help you create and sustain a service advantage.

We will demonstrate the importance of building customer and team member loyalty and the impact that will have on your bottom line profits. We will work with you to put in place strategies to ensure your selected customers stick with you for the long haul.
In short, we will help you train your staff so that they not only understand how delivering “awesome” customer service will help grow your business- they’ll be excited about the opportunity to do so!

BDA emphasises the necessitation of excellent customer service and the importance of providing a second-to-none customer experience in every business development venture and this is backed by their extensive experience in customer-focused fields such as retail, wholesale, manufacturing and hospitality. We will help you build a loyal customer base a team who will genuinely enjoy providing excellent customer service.

Let’s grow together Get in touch

Testimonials

What our clients say about us.

  • "A quick one to say thanks for Tuesday night. I thought it was a great venue, great atmosphere and a bunch of knowledgeable and colourful business people. Hats off mate!" 

    Chris WalkerWriter & Editor, Wordfox
  • "Mark has extensive franchising and business experience and combines this knowledge with great enthusiasm and drive. He is a brilliant person for bouncing ideas around and always brings creativity and a fresh perspective to the table. Would recommend Mark for his wide ranging abilities in policy, strategy, industry knowledge and innovative thinking."

    Jackie DihmOwner, FitChips
  • "Mark and I always seem to catch up at just about franchising event around the country. He is deeply immersed in the business community and is a great source of help and advice when required. He is exceptionally knowledgeable and a really nice guy who is always a pleasure to catch up with."

    James ScurrManaging Director, Cashflow It
  • "Mark brings a sense of energy and positivity to everyone he meets. I have total trust in him as a fellow consultant, and together we are able to get great outcomes for a client we jointly work with. He has an instinctive understanding of how businesses work, and is able to bring structure and systems which enable businesses to replicate and grow. He is comfortable working with financials, whilst his greatest strength is probably his insight into people. Mark is supportive and encouraging, yet not afraid to be honest and forthright when required. I look forward to working with Mark on future projects."

    Jayne GriffithsHR Director, My Hr Adviser
  • " I must say you put things in a way that made me understand things and I really got lots from our session and plan to be making changes in the future. I look forward to the next steps in our meetings." 

    Sandy AndersonManaging Director, Spruce Ups
  • " On behalf of Legalwise Seminars, we wanted to thank you for chairing our Franchise Law seminar. We are extremely appreciative of your significant contribution. Overall, the feedback received from the seminar has been excellent and we are delighted with the outcome." 

    Sintija DobrotinsekProgram Manager, Legalwise
  • " Mark has an extensive franchise consulting and business development practise in WA and beyond, and is an active contributor to the franchising industry through his membership of the Franchise Council of Australia WA Chapter Committee. Mark is a diligent and hard working adviser and he generously shares the benefits of his knowledge and experience with others for the betterment of franchising as a whole. Amongst Mark's outstanding qualities as an adviser are his willingness to rigorously pursue improvement and challenge the status quo, and to be honest and direct in his advice."

    Veronica JumeauxPartner, HWL Ebsworth

    FRANCOACHING

    All fields identified by an asterisk (*) are mandatory.









      FREE 10min SESSION

      All fields identified by an asterisk (*) are mandatory.