Organisations that dedicate themselves to working hard at giving their customers superior service produce better financial results, grow faster, are able to charge more for their basic products and are more profitable than organisations that work hard to give their customers as little as possible.
Successful service orientated organisations also have lower marketing costs, fewer disgruntled customers and more repeat business – customers who ‘vote with their feet’. On top of that, businesses with a focus on customer excellence usually have lower employee turnover and reports of absenteeism with higher levels of morale and job satisfaction.
We work directly with your employees and using a structured service-focused training program we’ll help you create and sustain a service advantage.
We will demonstrate the importance of building customer and team member loyalty and the impact that will have on your bottom line profits. We will work with you to put in place strategies to ensure your selected customers stick with you for the long haul.
In short, we will help you train your staff so that they not only understand how delivering “awesome” customer service will help grow your business- they’ll be excited about the opportunity to do so!
BDA emphasises the necessitation of excellent customer service and the importance of providing a second-to-none customer experience in every business development venture and this is backed by their extensive experience in customer-focused fields such as retail, wholesale, manufacturing and hospitality. We will help you build a loyal customer base a team who will genuinely enjoy providing excellent customer service.
