We have all had the experience of poor customer service and we know the impact this has on business. A primary reason for this is the very low level of engagement staff feel to their work and often their employer. Motivating staff is not difficult but it can be hard to maintain without consistent effort. Without engaged employees your service standards drop, staff turnover often increases and the impact this has on your business is decreased profits and in some cases can lead to significant losses. Getting on top of this is something we do using a range of tools and techniques that are designed to be high impact with low disruptionto your business.
