Did you know that on Public Holidays it is now illegal to have advertised that a 10% surcharge applies?

For those restaurants, cafes, bars, or businesses that charge additional levies and taxes (tourism / travel); and some service industries on public holidays, are now required to have all advertised prices include any surcharge. In essence you will need a second set of menus/ pricing, one for normal trading days and one that the staff will put out on public holidays………

Siobhán O’Garafrom the Australian Competition & Consumer Commission has supplied some interesting information on this very topic just for BDA readers……

“The new Competition and Consumer Act 2010* became fully effective on
1 January 2011.  The Australian Consumer Law is a schedule to the new Act and its introduction marks the biggest reform to federal consumer law for 36 years. 

The reforms ensure consumer protection laws are consistent across Australia.  The Australian Consumer Law (ACL) will provide the same level of protection to all consumers, wherever they live.  Similarly, businesses will have the same obligations and responsibilities wherever they operate, which eases the regulatory burden on business and simplifies trading across state and territory borders.

The ACL introduced new laws which took effect on 1 July 2010 relating to unfair contract terms in standard form consumer contracts.  The provision does not apply to business-to-business contracts. Under this law unfair contract terms will be void and unenforceable. However, the contract will continue to bind the parties if it is capable of operating without the unfair term.

Under the ACL a business must not promote, advertise or state a price that is only part of the cost that a customer has to pay, unless the total single price is also prominently advertised, promoted or stated. This law affects businesses that apply surcharges (cafés / restaurants); incur additional levies and taxes (tourism / travel); and some service industries.

The consumer guarantees legislation replaces the old laws relating to implied conditions and warranties.  The consumer guarantees give consumers a basic set of protections when they purchase goods and services from retailers, importers, manufacturers and service providers.  Any breach of these consumer guarantees is directly enforceable as a contravention of the ACL.

The ACL includes: 

  • A new national regime covering unsolicited sales practices
    (door-to-door selling, telesales, other direct marketing);
  • New rules in relation to lay-by agreements and
  • A new national product safety regime.

Businesses need to be aware of the application of new ACL and will need to adapt their processes to ensure that information provided to consumers in relation to consumer rights is not misleading or deceptive.”

For further information please refer to the ACCC’s website: www.accc.gov.au or www.consumerlaw.gov.au

If you need any more information please do not hesitate to send me an email @                      mark@bda-online.com.au

Leave a comment

Your email address will not be published. Required fields are marked *

Testimonials

What our clients say about us.

  • "A quick one to say thanks for Tuesday night. I thought it was a great venue, great atmosphere and a bunch of knowledgeable and colourful business people. Hats off mate!" 

    Chris WalkerWriter & Editor, Wordfox
  • "Mark has extensive franchising and business experience and combines this knowledge with great enthusiasm and drive. He is a brilliant person for bouncing ideas around and always brings creativity and a fresh perspective to the table. Would recommend Mark for his wide ranging abilities in policy, strategy, industry knowledge and innovative thinking."

    Jackie DihmOwner, FitChips
  • "Mark and I always seem to catch up at just about franchising event around the country. He is deeply immersed in the business community and is a great source of help and advice when required. He is exceptionally knowledgeable and a really nice guy who is always a pleasure to catch up with."

    James ScurrManaging Director, Cashflow It
  • "Mark brings a sense of energy and positivity to everyone he meets. I have total trust in him as a fellow consultant, and together we are able to get great outcomes for a client we jointly work with. He has an instinctive understanding of how businesses work, and is able to bring structure and systems which enable businesses to replicate and grow. He is comfortable working with financials, whilst his greatest strength is probably his insight into people. Mark is supportive and encouraging, yet not afraid to be honest and forthright when required. I look forward to working with Mark on future projects."

    Jayne GriffithsHR Director, My Hr Adviser
  • " I must say you put things in a way that made me understand things and I really got lots from our session and plan to be making changes in the future. I look forward to the next steps in our meetings." 

    Sandy AndersonManaging Director, Spruce Ups
  • " On behalf of Legalwise Seminars, we wanted to thank you for chairing our Franchise Law seminar. We are extremely appreciative of your significant contribution. Overall, the feedback received from the seminar has been excellent and we are delighted with the outcome." 

    Sintija DobrotinsekProgram Manager, Legalwise
  • " Mark has an extensive franchise consulting and business development practise in WA and beyond, and is an active contributor to the franchising industry through his membership of the Franchise Council of Australia WA Chapter Committee. Mark is a diligent and hard working adviser and he generously shares the benefits of his knowledge and experience with others for the betterment of franchising as a whole. Amongst Mark's outstanding qualities as an adviser are his willingness to rigorously pursue improvement and challenge the status quo, and to be honest and direct in his advice."

    Veronica JumeauxPartner, HWL Ebsworth