Business Development

Few businesses ever achieve their full potential, for a variety of reasons. In most cases, they fail to focus on the things that are really important because they lack the correct systems and reporting procedures. In other words, there’s a real lack of planning and control in the business.

Our goal is to help you build a business that delivers what you want it to. With our proven methods, we can identify areas of your business that, with just a little fine tuning, can deliver so much more value than they currently do.

These are just some of the consulting and coaching services we can offer you:

  • Strategic Planning
    • Where do you want your business to be in 3 to 5 years? We will develop a roadmap to get you there!
  • Business Plans

    • If you fail to plan you plan to fail – whether you’re just starting out, growing your business or seeking outside help, a well-thought-out business plan is the vehicle you need to get there.
  • Business Reviews

    • We provide a comprehensive review of every aspect of your business – no stone goes unturned when it comes to fine tuning your business for success.
  • Business Health Check

    • A snapshot of your business and how it can be improved. When was the last time you quantitatively assessed the health of your business? 
  • Business Startup Programs

    • With more than 75% of all business startups failing in the first 3 to 5 years, you can’t afford to gamble on your new business. Research shows that without proper advice and guidance, you’d have better odds of success in Vegas than in your own business. We can help you dramatically increase those odds.
  • Value Proposition Definition

    • What differentiates your business from others within your industry? Can you articulate why your business is the best choice? Maybe it’s time you formulated your own Business Value Proposition – let us help you.
  • Operations Manuals/Documentation

    • Operations manuals are the unsung backbone of any business – do you need help writing one or need yours reviewed? Look no further, our team has extensive experience in preparing and reviewing operations manuals, saving you time and money in the long-run.
  • Key Performance Indicator Monitoring

    • If you can’t measure it, you can’t manage it! Have you defined your Critical Success Factors? There are no cookie-cutter solutions to measuring business performance, so let us tailor KPIs to suit your organisation.
  • Business Systems and Exit Strategy Development

    • What would happen to your business tomorrow if you had been diagnosed with a serious illness yesterday? Would you have an experienced, qualified management team who could take over while you concentrated on getting well again, or would the business crumble and fail in your absence? We’ll help you erase these seeds of doubt.
  •  Job Descriptions, Roles and Responsibilities

    • To build a loyal and effective team, you must devote considerable time and effort to hiring, training and managing your employees. Before hiring anyone, it’s important to clarify why you need to employ someone, and the type of person you are looking for.
  • Vision, Mission and Value Statements

    • Having a clear vision of where you want your company to go, what you want your company to do for customers and team members, and how you will assess whether you have made it or not, are essential for high performance and successful goal achievement.
  • Business Coaching/Mentoring

    • We act as a strategic business coaches for business owners and managers. We have the tools, resources, skills and coaching knowledge to help you achieve business performance excellence and will have a dramatic positive impact on your business and your life.
  • Customer Service Excellence

    • We’ll help you train your staff so that they not only understand how delivering ‘awesome’ customer service will help grow your business, they’ll be excited about the opportunity to do so!
  • Cash Flow Forecasting

    • The tool that will enable you to estimate whether you will have sufficient cash to operate your business over a period of time is your Cash Flow Forecast. We will help you to develop a working cash flow forecast to ensure that your business is adequately funded year round.
  • Team Building and Retention

    • One of the biggest challenges facing small business operators is how to recruit and keep good people. The people who work for you are your most valuable resource. We will help you craft and implement a people plan that will dramatically improve your chances of long-term business success.


What our clients say about us.

  • "A quick one to say thanks for Tuesday night. I thought it was a great venue, great atmosphere and a bunch of knowledgeable and colourful business people. Hats off mate!" 

    Chris WalkerWriter & Editor, Wordfox
  • "Mark has extensive franchising and business experience and combines this knowledge with great enthusiasm and drive. He is a brilliant person for bouncing ideas around and always brings creativity and a fresh perspective to the table. Would recommend Mark for his wide ranging abilities in policy, strategy, industry knowledge and innovative thinking."

    Jackie DihmOwner, FitChips
  • "Mark and I always seem to catch up at just about franchising event around the country. He is deeply immersed in the business community and is a great source of help and advice when required. He is exceptionally knowledgeable and a really nice guy who is always a pleasure to catch up with."

    James ScurrManaging Director, Cashflow It
  • "Mark brings a sense of energy and positivity to everyone he meets. I have total trust in him as a fellow consultant, and together we are able to get great outcomes for a client we jointly work with. He has an instinctive understanding of how businesses work, and is able to bring structure and systems which enable businesses to replicate and grow. He is comfortable working with financials, whilst his greatest strength is probably his insight into people. Mark is supportive and encouraging, yet not afraid to be honest and forthright when required. I look forward to working with Mark on future projects."

    Jayne GriffithsHR Director, My Hr Adviser
  • " I must say you put things in a way that made me understand things and I really got lots from our session and plan to be making changes in the future. I look forward to the next steps in our meetings." 

    Sandy AndersonManaging Director, Spruce Ups
  • " On behalf of Legalwise Seminars, we wanted to thank you for chairing our Franchise Law seminar. We are extremely appreciative of your significant contribution. Overall, the feedback received from the seminar has been excellent and we are delighted with the outcome." 

    Sintija DobrotinsekProgram Manager, Legalwise
  • " Mark has an extensive franchise consulting and business development practise in WA and beyond, and is an active contributor to the franchising industry through his membership of the Franchise Council of Australia WA Chapter Committee. Mark is a diligent and hard working adviser and he generously shares the benefits of his knowledge and experience with others for the betterment of franchising as a whole. Amongst Mark's outstanding qualities as an adviser are his willingness to rigorously pursue improvement and challenge the status quo, and to be honest and direct in his advice."

    Veronica JumeauxPartner, HWL Ebsworth
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