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Customer Service Excellence

Organisations that dedicate themselves to working hard at giving their customers superior service produce better financial results, grow faster, are able to charge more for their basic products, and are more profitable than organisations that work hard to give their customers as little as possible.

Successful service oriented organisations also have lower marketing costs, fewer disgruntled customers, and more repeat business. On top of that, businesses with a focus on customer excellence usually have lower employee turnover and reports of absenteeism, with higher levels of morale and job satisfaction.

We work directly with business employees and, using a structured, service-focused training program, we help our clients to create and sustain a service advantage.

We demonstrate the importance of building customer and team member loyalty, and the impact that this has on bottom line profits. We work with our clients to put in place strategies that ensure their selected customers stick around for the long haul.

In short, we help you train your staff so that they not only understand how delivering 'awesome' customer service will help grow your business -they’ll be excited about the opportunity to do so!

BDA emphasises the necessity of excellent customer service and the importance of providing a second-to-none customer experience in every business development venture. This is backed by our extensive experience in customer-focused fields such as retail, shipping and hospitality. 

We will help you build a loyal customer base as well as a team who will genuinely enjoy providing excellent customer service.